Return & Refund Policy


You may only get refund if order is cancelled 72 hours before delivery or collection. Due to the nature of the product, no returns or refunds will be accepted after the product has been received by the Buyer.


Product may be exchanged if received in a defective state. No exchange will be permitted if defect is caused by improper handling or care of the product by the Buyer.

How To Exchange An Item

Your item must be in its original unused condition to be exchanged, You must return the item within 3 days of your purchase.

To make an exchange, please bring the item back to us at:

Purradise Cat Cafe
24A, Jalan Tun Mohd. Fuad 2,
Taman Tun Dr. Ismail,
60000 Kuala Lumpur

Please have your order ID ready for verification purposes.